Intelligence platform for customer conversations
Aggregates user feedback across support channels, social media, reviews and surveys to create a source of truth for all customer conversational data.
Enables teams to search and quantify insights from user feedback using NLP-powered search
Quantifies the impact of bugs/issues and requests by tying company KPIs such as churn, user engagement and account value to user conversations
Tracks and reports anomalies and volume changes in saved insights
How ScopeAI works
ScopeAI aggregates user feedback and combines it with user data to help teams track the impact of bugs/issues and feature requests. While user feedback data is imported via direct integrations with customer communication software like Zendesk and Salesforce, importing user data often involves a tedious process of locating and exporting user data from multiple sources. This often requires creating multiple integrations through data providers’ APIs before connecting to ScopeAI.
Get more out of ScopeAI with Segment
When you install the Segment integration into ScopeAI you will be able to easily combine user data to your customer conversations. Segment sends all user and product data to ScopeAI in its raw form where it is combined with customer conversations to provide a holistic view of your feedback. This also means you will be able to segment searches and insights by metrics such as churn, engagement, and account value as well as use these metrics to measure the impact of bugs/issues and requests to your business.