Freshchat is a conversational support tool that provides AI-powered bots and live chat across every messaging channel
Engage customers on the channel of their choice
Create and deploy AI-driven bot experiences across your website, native app, and messaging channels
Equip agents to deliver personalization at scale with unified agent workspace
How Freshchat Works
Freshchat lets you be there for your customers on the channels of their choice. From smart self-service bots to messaging apps like WhatsApp, or traditional email and voice, you’ll have everything you need to deliver delightful customer experiences at scale. With built-in generative AI & 1200+ integrations, you can get up and running within weeks.
Get more out of Freshchat with Segment
With Freshchat as a Segment source, you can send customer, conversation and agent data whenever a conversation is created or updated. Segment makes it simple to get this data and send it to your data warehouse or destinations.