Analyzes customer feedback and tracks trend metrics like customer spend or NPS so teams can identify feature ideas, compare product features, and understand customer satisfaction metrics
Filters data based on custom labels, trends, lifetime value, or satisfaction metrics so teams can manipulate customer feedback for at-a-glance reporting
Enables custom labels so teams can organize data based on their unique needs
A/B tests user polls so support teams can analyze customer requests
How UserVoice works
Get more out of UserVoice with Segment
group methods are both supported for UserVoice, which means that user information and account information will be recorded in UserVoice automatically. Segment integration settings also make it easy to adjust UserVoice settings that oherwise require code changes, like the widget accent color, enabling smart vote, and enabling screenshots.