Enables shared team inbox so teams can filter and assign emails, annotate requests, track history and previous conversations, create and assign custom tags, and define conversation statuses for at-a-glance management
Provides conversation reports and defines busiest days, messages received, total conversations, new conversations, most active customers and number of customers
Enables custom reporting features so teams can generate happiness, productivity, and doc reports by combining conditions like mailbox type, tags, and folders
Files emails into knowledge base for snippet management and reports on visitor interaction, failed searches, top articles, or top categories so teams can optimize content and user support questions

Similar integrations