Customer Success

Natero

B2B SaaS customer success

Provides customizable “predictive churn score” based on custom activities like days active, product usage, or number of open tickets and centralizes customer data and health scores in a filterable dashboard
Supports task creation and provides alerts when certain events are triggered or milestones are missed so teams can identify responsibilities and assign tasks and subtasks
Captures data on account hierarchies, so teams can analyze health, usage, and financial data for unlimited business relationships
Creates shareable metrics charts so teams can view lifetime value, renewal rates, and revenue trends

How Natero works

Natero presents your customer data in a way that is geared towards support teams. That means all the relevant information about all your customers and accounts needs to be recorded correctly in Natero to make the most of it. Populating customer profiles and recording what those people are doing on your site or in your app means sending that data to the Natero API directly. Natero only offers a Javascript library and HTTP API for collecting customer data from your site or app, with no mobile SDKs or language-specific server-side libraries.

Understand customer health and receive alerts about customers who are likely to churn or expand.

Get more out of Natero with Segment

Segment offers many different libraries to collect your customer data and you don’t have to learn a new API or data model to do it. Segment passes your customer data through to Natero from web, mobile, or your server. Everything happens from the Segment server so there’s no extra Javascript library on your page or additional SDKs to bundle in with your mobile app. With Segment you’ll get more than just web or mobile analytics, too. You can set up email events to see when people open and click emails, enrich customer profiles with Clearbit, or pipe in NPS scores from Satismeter— all without needing to do any custom coding.

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