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NPS to increase satisfaction and improve your business

SatisMeter

  • Deploys custom mobile and web surveys to gather feedback about service, products, or solutions

  • Tracks Net Promoter System℠ trends to measure customer loyalty, scoring answers based on three main response categories

  • Integrates with tools you already use (Intercom, Slack, Zapier, etc) so you can automate customer success

  • Provides valuable feedback to help product teams build and prioritise road-maps without guessing

  • Reduces churn by helping you identify and support dissatisfied customers

  • Allows you to target and work with happy users for reviews on sites such as G2 Crowd, affiliate programs, etc.

Try Segment

Segment makes it easy to set up SatisMeter

How SatisMeter works

SatisMeter provides a Javascript library that you will need to manually install in your site. Every time a logged-in user visits your site you will need to send SatisMeter identifying information about that user via the SatisMeter Javascript library. SatisMeter keeps track of users that have already answered a survey or closed a survey without responding. The survey is shown to people according to advanced targeting settings you choose. When someone fills in the survey, their response appears on your dashboard as well as in any number of integrations you choose to work with, allowing you to automate and streamline customer success.

See satisfaction trends for different customer segments
See satisfaction trends for different customer segments
Collect customer feedback via web, mobile and email using Net Promoter Score (NPS)
Collect customer feedback via web, mobile and email using Net Promoter Score (NPS)

Identify unhappy customers and resolve their issues, reducing churn.
Identify unhappy customers and resolve their issues, reducing churn.

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Get more out of SatisMeter with Segment

There are three main advantages to using SatisMeter with Segment. First, Segment will automatically handle installing SatisMeter’s Javascript library automatically for you. Web user identities can be collected and the web-based survey can be shown without needing to alter code on your site. Second, you can collect user identity information through all the Segment server-side libraries and mobile SDKs to power your email-based surveys. And third, when you send user responses back through Segment as track  events, they will be recorded in all your integrations that accept server-to-server events. This enables you to easily do things like power marketing automation based on NPS score, build NPS reports in your analytics tools, or perform advanced NPS analysis in your warehouse.

Try Segment

Segment makes it easy to set up SatisMeter

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.