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Live support chat software

SnapEngage

  • Integrates with Hubspot, Zendesk, Salesforce, and more than 100 third-party platforms 

  • Provides customizable chats so teams can personalize messages, app colors, dynamic forms, and pre-filled messages supporting on-brand communications

  • Enables unlimited SMS-to-chat feature so customers can send team messages via SMS and receive responses via SnapEngage’s chat portal

  • Generates real-time in-app reports on agent performance and visitor behavior while also providing chat transcripts and audit logs

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Segment makes it easy to set up SnapEngage

How SnapEngage works

SnapEngage is powered by a Javascript library that needs to be loaded on any pages where you want to chat with visitors. You can control where the chat window pops up from inside the SnapEngage application. If you want to record SnapEngage activity in your analytics tool or data warehouse, custom code is required. That code will need to hook into the SnapEngage on-page Javascript events or pull the raw data from the export API.

Create customized chat experiences that match your brand’s look and feel.
Create customized chat experiences that match your brand’s look and feel.
Monitor and optimize engagement efforts with in-app reporting, real-time activity monitoring, and a Google Analytics integration.
Monitor and optimize engagement efforts with in-app reporting, real-time activity monitoring, and a Google Analytics integration.
Build cross-platform communication experiences with tools like WeChat, Facebook Messenger, and SMS-to-Chat technology.
Build cross-platform communication experiences with tools like WeChat, Facebook Messenger, and SMS-to-Chat technology.

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Get more out of SnapEngage with Segment

Segment will load the SnapEngage Javascript library in the background so you don’t have to add the snippet to your site, saving you time and improving web performance. The email address in identify calls will be passed through to SnapEngage without any additional coding required on your part. SnapEngage doesn’t accept custom user traits or events so only email is sent. The integration will also collect a standard set of live chat events (Live Chat Started/Ended and Message Sent/Received) as they happen and send them back through Segment to be delivered to all your Segment integrations and warehouses, another benefit of installing SnapEngage via Segment instead of natively.

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Segment makes it easy to set up SnapEngage

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.