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All user data in one place

Stories

  • Visualize the entire user journey: all the actions taken for and by a user are gathered on a timeline.

  • Stories indexes user events across all your company’s tools so you can more easily find what you’re looking for using just a name or an email address

  • Customer Success: easily put yourself in your user’s shoes to provide better and more efficient customer support

  • Developers: Experience the ease of diagnosing issues during development 

  • Product Managers: Helps you understand how users experience your product

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Segment makes it easy to set up Stories

How Stories Works

Stories helps you index and visualize user data so you can better understand your user, inform decision-making processes and focus on what really matters. Stories gives you a definitive way to check in and very quickly learn everything a user has done on your platform. Stories tracks all actions taken for and by your users whether it be with through your product (server, website or mobile app) or through all the business tools you use.

Quickly search for all your users
Quickly search for all your users
Get a holistic view of all the actions taken for and by a user thanks to Story timeline
Get a holistic view of all the actions taken for and by a user thanks to Story timeline
Filter and browse the timeline to get the full context about a user
Filter and browse the timeline to get the full context about a user

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Get more out of Stories with Segment

When the integration is enabled in Segment, your user data gets forwarded automatically into Stories. All the Segment data that's tracked in the `identify`, `page`, `screen` and `track` methods gets formatted and shared with Stories. This means you do not need custom code to start visualizing your first events within a user story.

Try Segment

Segment makes it easy to set up Stories

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.