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UserIQ

Deliver Success in Every Moment, Starting with User Adoption

  • Capture relevant user data to fuel your customer success initiatives

  • Understand feature usage and in-app user journeys to improve customer product experiences like onboarding and new feature adoption

  • Build segments (or cohorts) using in-app behavioral and demographic information and tailor outreach campaigns to a variety of customer types

  • Evaluate customer health scores to prioritize which customers need your team's attention

UserIQ websiteDocumentation
UserIQ

How UserIQ works

Getting started with UserIQ is simple.  Head to our website to begin a UserIQ trial. Shortly after you sign up, a UserIQ team member will contact you to demo the platform. If you choose to partner with us, you'll receive your Javascript snippet, which you'll simply add to the footer of your application in the QA or test environment. From there, you'll fill in some key variables--like User ID, Account Name, and Sign up date--that are tracked within UserIQ. Once your tracking code is installed and your custom variables are identified, you are ready to start using the UserIQ platform!

Quickly view your top customer success metrics all in one place, including top used features and most active users surfaced automatically for your team to review, monitor, and act on.
Quickly view your top customer success metrics all in one place, including top used features and most active users surfaced automatically for your team to review, monitor, and act on.
Analyze customer accounts with a complete drill-down into health score, feature usage, NPS survey results, financials, and more all in one place.
Analyze customer accounts with a complete drill-down into health score, feature usage, NPS survey results, financials, and more all in one place.
Use journey paths to explore behavioral trends, visualize the path customers take through your application, and uncover key issues that may not be apparent from usage analytics or feedback surveys alone.
Use journey paths to explore behavioral trends, visualize the path customers take through your application, and uncover key issues that may not be apparent from usage analytics or feedback surveys alone.
UserIQ

Get more out of UserIQ with Segment

When the integration is enabled in Segment, your customer data gets forwarded automatically into UserIQ. All the Segment data that's tracked in the identify, page, screen and track methods gets formatted and shared with UserIQ - no need for any API, data schema, or required code hooks. If a UserIQ feature does need integration with Segment's javascript tag, it’s easy to bundle the UserIQ tag along with Segment's tag, allowing you to take advantage of UserIQ's full suite of features.

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