NPS and Customer Feedback Surveys
Wootric
Customizes Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys to monitor and improve the customer experience
Surveys in any channel: web apps, mobile, email, SMS
Filters responses by customer properties such as pricing plan, persona, geography for analysis by business driver
Triggers surveys based on Segment events
Segment makes it easy to set up Wootric
How Wootric works
Wootric can send surveys in your web or mobile app or via email. You’ll need to install the Wootric javascript library on your site to power its web-based surveys, and for mobile there’s an SDK to install in your app. In addition to loading surveys to customers and recording the responses, you’ll want user attributes to appear in Wootric so that you can build customer segments and understand how different attributes affect survey responses. In order to send these attributes to Wootric you’ll need to map them to Wootric’s standard events.
Get more out of Wootric with Segment
Using Segment to install Wootric is painless, and even listed as the “codeless” way to get started with Wootric on its own website. Segment automates the installation of the Wootric Javascript library on your site and the SDK in your mobile app. The mobile SDK will be bundled into the Segment SDK so you can still use in-app surveys. On the web, Segment will load the survey widget and also send page views through to Wootric so that you can decide to show the survey on specific pages only. Additionally, your Segment traits can be sent to Wootric so you don’t have to worry about tapping into the API yourself.
Segment makes it easy to set up Wootric
