Import your Zendesk data to your warehouse
Zendesk brings businesses and customers closer together
Request a demo to see how to setup Zendesk with Segment:
Once your Zendesk data is synced to your warehouse, you can use it in a number of different ways.
Go beyond Zendesk’s dashboards and ask any question you want about your helpdesk data.
Average first response time by week
How fast is your support team responding to customer support tickets?
Yearly support tickets per customer
Which customers are requiring the most attention from your support team over the course of a year?
Website and mobile data + Zendesk
Combine data from your website, mobile app, or servers, with your Zendesk data to tie together your customer’s behavior across multiple touchpoints.
Trending Ticket Tags
What are the most common tickets in a free trial, and how are those tags trending over time?
Impact of support on product usage
When are customers getting most frustrated with your website or app and sending support tickets?
Payments data + Zendesk
Combine data from Payments apps like Stripe, with your Zendesk data to tie together customer support with revenue.
Tickets by subscription plan
Are you analyzing support costs by your customer’s subscription plan?
Impact of customer support on retention
Combine in-app behavior and support ticket data to predict when they might be at risk of churning.
Learn more about the Zendesk source.
Preview of collections
You can import many different types of data from Zendesk.
We call these collections.
Tickets are the means through which your End-users (customers) communicate with Agents in Zendesk.
Returns a stream of changes that occurred on tickets. Each event is tied to an update on a ticket and contains all the fields that were updated in that change.
Just as agents can be segmented into groups in Zendesk, your customers (end-users) can be segmented into organizations.
If you have enabled satisfaction ratings for your account, this end point allows you to quickly retrieve all ratings.