Create intelligent customer engagement across every channel
The world’s most innovative companies build personalized customer experiences with Twilio and Segment
Twilio + Segment: Better together for your customer engagement
Twilio Segment combines Twilio’s scalable, reliable communication APIs with Segment’s best-in-class customer data infrastructure, so you can easily unlock real-time intelligence and create personalized, impactful omni-channel campaigns in a snap.
“With Segment, we do a better job of making decisions. We’ve moved from ‘I think this is how we should do it’ to ‘what's the data saying?”
Team Lead, Marketing Technology
Delight your customers across every channel
Reach your customers on their terms—video, voice, email, or messaging—powered by real-time data for seamless, personalized experiences.
One unified conversation
Keep every interaction connected. Equip your teams with the context they need to ensure smooth, uninterrupted customer journeys.
Maximize impact, every single time
Understand your audiences in real time and deliver the right message, on the right channel, at the right moment.
Twilio customer engagement in action
Twilio Segment delivers powerful customer engagement solutions that integrate seamlessly with your existing infrastructure, letting you build unique experiences, faster.
Resources
Power your customer data strategy.
