At Segment, we want to equip you with the expertise you need to be successful. For access to technical support and additional Support resources, we offer plans to fit your unique needs.
Professional Services is a separate offer that accelerates time to value with Segment advisory, jumpstart, and resident architect programs. It can be purchased in addition to any Support plan.
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Standard Support |
Advanced Support |
Premium Support |
Premium + Support |
Professional Services |
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Will you provide incident support and facilitate provisioning of product code level fixes if encountered? |
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Will you provide assistance with new feature releases? |
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Will you provide assistance with documented implementation & product guidance? |
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Will you help me with technical troubleshooting post implementation? |
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Do you provide SLO on response and engagement time? |
*Business Tier Only |
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Will you join our project kick-off meeting? |
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Will you help me map our requirements to best practice implementation directives? |
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Will you own the delivery of my Segment project? |
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Will you come on site? |
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Will you provide system & performance tuning? |
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Will you perform Health Checks on my Segment workspace? |
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Will you troubleshoot my custom code for me? |
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Will you own the technical design of my custom code for me? |
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Will you build my customization for me from scratch? |
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Will you provide training to help me understand how to use Segment? |
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Will you write custom queries or build custom reports for my data? |
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Learn how our support expertise can help you reduce risk.