Go back to Support Plans

Which plan is right for me?

At Segment, we want to equip you with the expertise you need to be successful. For access to technical support and additional Support resources, we offer plans to fit your unique needs. Professional Services is a separate offer that accelerates time to value with Segment advisory, jumpstart, and resident architect programs. It can be purchased in addition to any Support plan.

Activity Standard Support Advanced Support Premium Support Premium Plus Support Professional Services

Will you provide incident support and facilitate provisioning of product code level fixes if encountered?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you provide assistance with new feature releases?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you provide assistance with documented implementation & product guidance?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you help me with technical troubleshooting post implementation?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Do you provide SLO on response and engagement time?

Standard Support
*Business Tier Only
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you join our project kick-off meeting?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you help me map our requirements to best practice implementation directives?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you own the delivery of my Segment project?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you come on site?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you provide system & performance tuning?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you perform Health Checks on my Segment workspace?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you troubleshoot my custom code for me?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you own the technical design of my custom code for me?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you build my customization for me from scratch?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you provide training to help me understand how to use Segment?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

Will you write custom queries or build custom reports for my data?

Standard Support
Advanced Support
Premium Support
Premium Plus Support
Professional Services

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