Twilio + Segment

Create intelligent customer engagement across every channel

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The world’s most innovative companies build personalized customer experiences with Twilio and Segment

Twilio + Segment are better
together with Twilio Engage

Twilio Engage combines Twilio’s scalable, reliable communication APIs with Segment’s world-class customer data infrastructure, so you can design hyper-personalized, omnichannel campaigns across all channels. Learn more
With Twilio Engage, we are able to collect, unify and connect customer data in real time and build meaningful relationships at every touchpoint of the customer journey. We’re accelerating our digital business and data infrastructure by nearly a decade, and by doing so, delighting our customers.
Amit Shah President

Delight your customers across all digital channels

Meet your customers where they are by engaging on any channel – video, voice, email and messaging – you name it.

Create one customer conversation

Coordinate customer interactions across every touchpoint so your customer-facing teams always have the context to pick up where the conversation left off.

Make every interaction meaningful. At scale.

Identify your most important audiences and optimize for the best channel, time, frequency and message for every single customer.

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Twilio is optimized for builders, delivering a world-class experience and tools to let you build unique experiences, faster. Explore our solutions


Power your customer data strategy.
2021 State of Customer Engagement report

2021 State of Customer Engagement report

2020 transformed the way we communicate. Check out the State of Customer Engagement report to explore five trends defining digital engagement in 2021.

Read the report
Leading brands are building with Twilio
Customer Story

Leading brands are building with Twilio

Explore what 200,000+ of your peers, from startups to global enterprises, have built with Twilio.

Read our customer stories

We can’t wait to see what you build

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