All Integrations

Customer messaging platform.

Intercom

  • Intercom’s core product is in-app messaging for onboarding, support and re-engagement

  • Also supports email and live chat (Engage), helpdesk (Respond), and knowledge base (Educate)

  • Chat, email and in-app messages can be targeted based on user behavior

  • The combined suite of tools is often used by startups and small businesses

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Segment makes it easy to set up Intercom

How Intercom works

Intercom is a client-side integration which needs to be inserted into your site or apps as a JavaScript snippet, or as SDKs for iOS and Android. To send customer data and events into Intercom directly, you’ll need to implement event tracking alongside duplicate tracking for advertising pixels, email marketing tools, analytics tools, attribution tools and others. Getting your user data out of Intercom and into a data warehouse requires building a batched ETL system for pulling data from Intercom’s APIs, transforming the data and loading it into a warehouse.

Track and filter customer data with user profiles compiled across the suite of Intercom products.
Track and filter customer data with user profiles compiled across the suite of Intercom products.
Machine learning powers saved reply prompts and suggests new entries for knowledge base.
Machine learning powers saved reply prompts and suggests new entries for knowledge base.
Messages can be set to trigger over any channel, in a variety of appearance options, and filtered to custom user groups.
Messages can be set to trigger over any channel, in a variety of appearance options, and filtered to custom user groups.

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Get more out of Intercom with Segment

Intercom is both an integration and a cloud source for Segment. As an integration, your customer data in Segment can be piped directly into Intercom so that you can begin messaging customers based on their behavior. For example, you may want to message customers that saw a new feature but haven’t actually used it yet.

As a cloud source, Segment pulls all your Intercom data into your data warehouse alongside your customer event data. This means you’ll be able to analyze your Intercom contacts, companies and conversations in SQL. You’ll also be able to join your Intercom data with the Segment event data you’re already sending into your warehouse, so you can do things like analyze the impact of an Intercom in-app messaging campaign impact on product adoption using your favorite business intelligence and SQL querying tools.

Try Segment

Segment makes it easy to set up Intercom

Getting Started with Segment

Segment is the infrastructure for your customer data. Use one API to unlock 200+ tools for every team in your company. With Segment, developers can stop building tedious and expensive one-off data integrations while business users can get straight to work, turning on their favorite apps right from the Segment dashboard.