Twilio Engage
Deepen customer relationships and efficiently grow your brand by personalizing customer interactions on every channel from a data-first multichannel marketing solution.
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Twilio Engage puts the power of a customer data platform (CDP) together with a robust audience builder, journey orchestration, and predictive and generative AI to help companies deliver data-driven personalization and drive efficient growth.
Power all your customer experiences with trusted, real-time, first-party customer data from Twilio Segment’s leading CDP.
Segment CustomerAI makes it easier than ever to understand, predict, and generate 1:1 customer engagement in real time and at scale.
Build, activate, and measure ROI from one platform to save time and budget while improving campaign performance and efficiency.
Gain visibility into your data insights without relying on other teams so you can make smarter decisions and invest your budget more wisely.
Use the same audiences and data in all your tools to provide a consistent message across every channel.
Quickly craft multi-step, multichannel interactions based on real-time customer behavior.
Craft audiences without SQL expertise, with real-time customer interactions including behaviors, traits, and intent signals.
Profiles are built with consented data collection and activation for privacy-first personalization across channels.
Identify new customer insights and behavioral patterns to uncover untapped opportunities for engagement in real time.
Save time to execution by streamlining personalized journey creation and experimenting on new channels quickly.
Track the performance of your multichannel campaigns, gain a high level view with Journey Analytics and set custom conversion goals to understand ROI performance—allowing you to truly understand your customer journey.
Orchestrate and scale personalized campaigns everywhere your customers are using our 450+ out-of-the-box integrations.
Understand the nuances and complexities of every customer’s relationship to your brand, their household, account teams, and the world around them with enriched and extended golden profiles.
Quickly and easily launch precisely targeted and timely campaigns—without the help of data teams—by putting the power of predictive AI directly in the hands of marketers.
Build the most engaging campaigns in minutes with customer-aware generative AI that automates who to target, how to build the journey, and what messages will resonate best with real-time insights for better results.
Learn how to unlock the power of your customer data.
Drive efficient growth across the entire customer journey
Use first-party data to better target leads, optimize campaigns, and be more efficient with your ad spend.
Easily design personalized, multi-channel communications to drive customers towards purchase with the right message at the right time.
Reactivate dormant customers and keep high-value customers engaged by consistently creating meaningful connections with them.
“With Segment, we have a full view of the customer, from the first time they hit our site to post-purchase and on….[having] a better understanding of our target market ‘outdoor enthusiasts' enables us to sell more camping products and become the one-stop-shop for our customers’ RV needs.”
Start connecting your data with Segment.