Improve customer LTV with Twilio Segment
Improve customer lifetime value (LTV) and engagement by proactively understanding and responding to their evolving preferences, delivering the right experience at the right time.
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Join the 25,000+ companies using the Segment platform
Prevent churn and cultivate loyalty with real-time insights, predictive AI, and scalable multichannel personalization.
Happy customers are satisfied customers. Twilio Segment ensures customer satisfaction by breaking down data silos, providing a unified customer view across teams and tools.
Twilio Segment enables immediate adaptation to ever-changing customer behaviors, ensuring relevant experiences while maintaining privacy with real-time data activation.
Twilio Segment pinpoints ready-to-buy and at-risk customers, enabling the creation of targeted, timely audiences for personalized, conversion-driven experiences.
Maximize conversion and grow average order values by creating timely experiences that offer relevant, complimentary items and encourage upgrades.
With unified customer profiles that track preferences and behaviors in real-time, you can quickly see and serve up exactly what complimentary or advanced products your customers want.
Use predictive AI to anticipate customers' needs and identify those ready for upgrades, enhancing satisfaction and boosting average order values.
Boost repeat purchases and customer loyalty by offering timely incentives and experiences tailored to each stage of the customer journey.
Strengthen customer relationships and grow your brand by personalizing customer interactions on every channel from a unified, data-first multichannel marketing solution.
Twilio Segment enables personalization across all channels by updating customer profiles and audiences in real-time, matching communication to every new action.
Customers trade personal information for tailored experiences. Twilio Segment fosters trust and loyalty with personalized, compliant campaigns built with first-party data.
With CustomerAI Predictions, discover engagement-ready audiences and predict customer behavior by analyzing historical data, enhancing campaign performance, and personalization all without relying on data science teams.
Easily discover, target, and engage customers who are most likely to purchase a specific product, brand, or product category.
We simplify product recommendations and campaign targeting without the need for technical teams, eliminating the complexity of product and journey mapping.
Easily identify high-intent audiences and launch personalized, multichannel experiences showcasing products, brands, and categories people are most likely to buy using CustomerAI Recommendations (Beta).
Demonstrate your understanding of customer preferences and efficiently manage inventory by aligning custom audiences with offers that lead to more likely purchases.
Seamlessly infuse customer insights into every customer interaction.
Integrating Twilio Segment customer profiles with your chatbot elevates personalized service by supplying vital information for every interaction, transitioning from simple responses to deeply understanding each customer’s needs.
Twilio Segment's CustomerAI Personalization Engine (coming soon) will use natural language processing to analyze and respond to customer chatbot queries with only relevant data to enable personalized, privacy-controlled interactions.
Twilio Segment equips your support and sales teams alongside chatbots and LLMs with relevant, real-time customer context necessary for fostering trusted relationships and ensuring customer satisfaction.
We deliver real-time, enriched, and clean customer profiles with consented data, making it easier to engage customers meaningfully across all touchpoints.
We use predictive AI, journey orchestration, and plug-and-play integrations to help our customers easily launch personalized campaigns that boost sales and foster loyalty.
As the #1 customer data platform (CDP) in 2022 market share per IDC*, Twilio Segment is trusted by over 25,000 companies to reliably deliver trusted personalization at scale.
From startups to global enterprises, see what businesses have achieved with the Twilio Segment customer data platform.
Twilio Segment is a critical tool in your tech stack to improve customer retention and grow lifetime value. Connect with a Segment expert to learn more about why 25,000+ companies choose Segment's CDP.