We’re incredibly excited to share that Segment’s customer data platform is now powering the analytics stack for over 3,000 mobile apps, including our friends at HomeAway, HotelTonight, Instacart, VSCO and DraftKings. Collectively, these apps have over 500 million downloads, and we’ve been poring over our data and conversations with these customers to build you something new: the Native Mobile Spec.
Over the last three years, our customers have taught us that it’s particularly tricky to understand the customer journey on mobile. Users might find your app through an ad, download it, not purchase anything, come back through a push notification, discover a different product, and buy that one instead. How could you analyze that complex of a customer journey and attribute it to business efforts? Our customers told us the answer was “a long story.”
We want to make it easy for you to collect and analyze each of these touch points. That’s why we’ve released the Native Mobile Spec, a standard blueprint for automatically tracking key events across the mobile user lifecycle.
Automatic Event Tracking
Our core product has always stripped away redundant analytics tracking with a single library for capturing user events. The Native Mobile Spec will save you even more engineering time, since you no longer have to code in essential user events one by one.
We analyzed the analytics implementations of more than 3,000 different apps to define the Native Mobile Spec. Now Segment’s iOS and Android SDKs automatically track these essential user interactions:
To view the full details, see our documentation. If you’re an existing Segment mobile customer, you can opt-in to receive these events.
Application Installed— User installs your application for the first time
Application Opened— User opens your application
Screen Viewed— User is shown a new screen
Order Completed— User completes a transaction on your app
Application Updated— User updates to a newer version of your app
A Lighter App
The Native Mobile Spec will also slim down the size of your app because you can move key integrations, like Facebook App Events, to the server-side instead of bundling them in the Segment SDK. This functionality is available for customers that opt-in to automatic event collection and for those who instrument their own events that respect the Native Mobile Spec.
Our new server-side Facebook App Events integration powers popular features like Facebook App Analytics, dynamic product ads, custom audience creation, and conversion tracking with events captured by the Native Mobile Spec. That’s saving you 1,160 KB on iOS and 4,000 methods on Android by moving the integration to the server-side!
Soon, we’ll be rolling out similar functionality with server-side integrations updates for Google Adwords, covering Conversion Tracking, as well as Salesforce Marketing Cloud’s Predictive Intelligence feature to better tailor your messages.
Essential Mobile Metrics
With the new SDK update, you’ll be able to get your marketing and product teams up and running with our integration partners even faster. Now that Segment automatically collects key lifecycle events, you can start measuring top mobile metrics without any tracking code.
You can report on these essential metrics in your favorite analytics tools like Mixpanel, Localytics, and Amplitude, or easily create dashboards in your BI tools like Tableau, Looker, and Mode with the data collected from the Segment SDK.
Installs per Day
Daily Active Users
Monthly Active Users
Average Revenue Per User
Average Revenue Per Paying User
Coming Soon: Capturing Campaign Events
Nearly 22% of all apps downloaded are used only once, but the cost of acquisition is close to $5 a pop! That’s why it’s imperative to measure which of your acquisition campaigns drive the most valuable users, and to bring users back with the right mix of push, email, and SMS.
To help you measure these campaigns, the Native Mobile Spec also details deep linking, push notification, and attribution events. (Our Twilio source covers SMS!). In the next few weeks we’ll be releasing updates to our mobile SDK and mobile marketing integrations to automatically collect these events and fan them out to your analytics tools and warehouses for the first time.
Deep Link Clicked
Deep Link Opened
Push Notification Received
Push Notification Tapped
Push Notification Bounced
You’ll be able to understand the complete lifecycle of your mobile users and accurately measure the impact of your campaigns by combining your marketing events, in-app behavior, and revenue into one dataset powered by Segment.
We’re excited to continually improve the Segment customer data platform, helping you collect, combine and access data across all of your customer touch points. The Native Mobile Spec is just the beginning! Stay tuned for a wave of updates designed specifically to address the needs of mobile app companies.
How to collaborate across marketing & engineering teams when purchasing new technology
Learn how to align and collaborate across marketing and engineering teams, especially when it comes to launching new marketing software that benefits them both.
AI + Personalization: 5 Ways to Use It
Companies that use AI and a CDP can create strong, personalized campaigns that are unique to their customers. This blog explores 5 use cases, complete with examples.
Four recent GDPR changes your business needs to know about
We cover GDPR changes: AI's impact, updated cookie banners, cross-border enforcement law, EU-U.S. Data Privacy Framework; Twilio Segment's role in GDPR compliance through consent, PII protection, local data processing.